![]() ![]() This is a hybrid role, 80% in office/20% WFH with some travel possible. May be assigned as an on-going account contact, perform site visits, and engage in product demonstrations. Identifies opportunities to cross-sell and up-sell. Captures and communicates the voice of the customer. Ensures customer satisfaction and customer availability goals are met. Manages customer relationships in inbound and outbound environments. Provides conference support via presentations and video conferencing technologies. ![]() Performs problem resolution, troubleshooting, diagnosis and repair for all types of customer hardware, software and acts as a smart hand assistant with wider Technology groups. Responds to complex and or technical product and service questions, methods and procedures issues, and general information inquiries. Serves as a key contact with internal and external customers. Responsible for providing technical/software/hardware service and support to customers through all manner of customer contact touchpoints, including Teams chat, video and voice, mobile devices, email, web service applications, Interactive Voice Response and in-person where applicable. We believe that wherever learning flourishes so do people. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We are the world’s learning company with more than 35,000 employees operating in 60 countries. ![]()
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